Turn Customer Feedback into Action with Voice Hubs

Go beyond survey scores. Understand the ‘why’ behind customer sentiment and take action faster.

People analytics
Voice Hubs

Already running surveys?

Your customer surveys highlight issues based on scores, but then what? Traditionally, you are left scrambling to schedule calls, send follow-ups, and manually interpret open-ended responses.

With Voice Hubs, this post-survey interaction happens automatically. Customers answer deeper questions in a fully anonymous, AI-powered conversation, delivering the qualitative insights you need, without the manual effort.


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Your surveys tell you what's happening, but do they tell you why?

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Understand customer pain points faster

Automate follow-ups to uncover what truly drives satisfaction and loyalty.

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Eliminate bias & surface real insights

Go beyond checkbox surveys, let customers express their real opinions naturally.

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AI-powered analysis with clear recommendations

Instantly detect sentiment shifts and emerging trends, no manual analysis required.

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Turn feedback into actionable strategies

Move from data collection to real-time customer-driven improvements.

Why Voice Hubs are the smarter step following surveys

Manual deep dives like focus groups and 1-on-1s are expensive, time-consuming, and prone to bias. Voice Hubs automate deep dives, delivering instant, anonymous insights, without the hassle.

The Challenges

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One-Time, Static Surveys

Customers fill out multiple-choice forms that don’t capture true sentiment or detailed feedback.

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Low Response Rates & Drop-Offs

Long, impersonal surveys cause survey fatigue, leading to incomplete and unrepresentative data.

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Delayed & Incomplete Insights

Manual data processing means teams wait weeks to analyze feedback, losing opportunities to act fast.

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Limited Understanding of ‘Why’

Survey results show scores and trends but fail to explain what’s driving customer satisfaction or frustration.

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Siloed Data, Hard to Use

Survey responses are often trapped in spreadsheets and hard to integrate.

How Voice Hubs Help

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Conversational, Open-Ended Insights

Voice interactions capture deeper feedback without forcing customers into rigid formats.

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Engaging, Effortless Follow-Ups

Short, voice-based questions encourage higher participation and more thoughtful responses.

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Real-Time, AI-Powered Analysis

Instantly extract key themes, sentiment trends, and actionable recommendations, without manual effort.

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Uncover the ‘Why’ Behind Customer Sentiment

Voice Hubs analyze emotion, context, and reasoning, providing deeper insight into customer experience.

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Seamless Integration with CSAT, NPS & CRM

Insights flow directly into customer experience platforms, making it easy to take action.

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Works where you work

Our solution is built to be connected to existing customer success systems and/or surveying software. It easily syncs up with your existing technology stack for an ultimate user experience, both for you and your customers.

Leveraging top-tier security protocols, we guarantee the utmost protection of personal data and maintain strict confidentiality.

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Empowering the voice of your customers.