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Go beyond survey scores. Understand the ‘why’ behind customer sentiment and take action faster.
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Your customer surveys highlight issues based on scores, but then what? Traditionally, you are left scrambling to schedule calls, send follow-ups, and manually interpret open-ended responses.
With Voice Hubs, this post-survey interaction happens automatically. Customers answer deeper questions in a fully anonymous, AI-powered conversation, delivering the qualitative insights you need, without the manual effort.
Automate follow-ups to uncover what truly drives satisfaction and loyalty.
Go beyond checkbox surveys, let customers express their real opinions naturally.
Instantly detect sentiment shifts and emerging trends, no manual analysis required.
Move from data collection to real-time customer-driven improvements.
Manual deep dives like focus groups and 1-on-1s are expensive, time-consuming, and prone to bias. Voice Hubs automate deep dives, delivering instant, anonymous insights, without the hassle.
One-Time, Static Surveys
Customers fill out multiple-choice forms that don’t capture true sentiment or detailed feedback.
Low Response Rates & Drop-Offs
Long, impersonal surveys cause survey fatigue, leading to incomplete and unrepresentative data.
Delayed & Incomplete Insights
Manual data processing means teams wait weeks to analyze feedback, losing opportunities to act fast.
Limited Understanding of ‘Why’
Survey results show scores and trends but fail to explain what’s driving customer satisfaction or frustration.
Siloed Data, Hard to Use
Survey responses are often trapped in spreadsheets and hard to integrate.
Conversational, Open-Ended Insights
Voice interactions capture deeper feedback without forcing customers into rigid formats.
Engaging, Effortless Follow-Ups
Short, voice-based questions encourage higher participation and more thoughtful responses.
Real-Time, AI-Powered Analysis
Instantly extract key themes, sentiment trends, and actionable recommendations, without manual effort.
Uncover the ‘Why’ Behind Customer Sentiment
Voice Hubs analyze emotion, context, and reasoning, providing deeper insight into customer experience.
Seamless Integration with CSAT, NPS & CRM
Insights flow directly into customer experience platforms, making it easy to take action.
Our solution is built to be connected to existing customer success systems and/or surveying software. It easily syncs up with your existing technology stack for an ultimate user experience, both for you and your customers.
Leveraging top-tier security protocols, we guarantee the utmost protection of personal data and maintain strict confidentiality.
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