Our frequently asked and answered questions listed for you.

What is Audio Intakes?

Audio Intakes is an on-demand voice interviewing platform specifically designed for the recruitment & staffing industry. We streamline the interviewing process, making it more efficient and accessible for both employers and job-seekers.

How do I get started?

It's simple! Just sign up on our website and you'll be guided through the setup process.

How secure is my data?

We employ robust encryption methods to ensure your data is secure.

Is there a time limit for interviews?

You have the option to set time limits for each question.

What languages do you support?

Our platform currently supports English, Dutch and several other languages on request.

Is Audio Intakes GDPR compliant?

Yes, we offer everything necessary to comply with GDPR regulations and give you and the candidate complete control over the data.

What happens if a candidate loses internet connection?

The system auto-saves answers, allowing the candidate to continue from where they left off.

Can I brand the interview interface?

Yes, within our paid plans you can upload your company logo and customize the color scheme.

Can multiple team members use the account?

Yes, in our paid plans you can connect different team members to specific interview template. Nevertheless it is not possible to connect multiple team members to 1 interview template.

How quickly are interviews processed?

Interviews are processed in real-time, allowing you to review them immediately.

Can I export the interviews?

You can export interviews (per answer) in MP3 format. If necessary, we can export mutiple interviews in bulk for you.

How do I report a bug or feature request?

You can report bugs directly by contacting our support team (support@audiointakes.com).

What browsers do you support?

We support all major web browsers, including Chrome, Firefox, and Safari.

How does billing work?

Billing is done on a monthly or annual basis, depending on your subscription.

What's your uptime?

We aim for 99.9% uptime to ensure that you can access our services when you need them.

Do you offer discounts for nonprofits or educational institutions?

Yes, we offer special pricing for nonprofits and educational institutions. Contact us for details: info@audiointakes.com

Do candidates need to install any software?

No, our platform is web-based and doesn’t require any software or app installations.

Is there a minimum commitment period?

Our plans range from month-to-month to annual (discounted) commitments. See our website for more details.

What if I have more than one job opening?

Our platform (in a paid plan) allows you to create separate interview templates, for example for each job opening.

Can I invite other recruiters to review interviews?

Yes, you can easily share completed interviews to other recruiters.

Is the interface accessible for users with disabilities?

We strive for accessibility, but please contact us for specific concerns.

Do you offer any candidate coaching?

No, we provide a neutral platform. Any coaching should be conducted externally.

Is there a character limit for questions?

No there is no limit for the amount of characters regarding your questions. Also, you have the possibility to add an instruction which is displayed underneath your questions.

How do I know when a candidate completes an interview?

You will receive an email notification each time a candidate completes an interview.

Can I add a feedback form for candidates?

In the general setup of an Audio Intake there's a feedback (5 star rating) element as part of the "interview ending" screen.

Do you offer partnerships or reseller options?

Yes, we have a partner program. Contact us for more details: partners@audiointakes.com

Can I integrate this with my existing HR software?

We offer APIs and plug-ins for most major HR software solutions.

How secure is your platform?

Security is our priority. We employ end-to-end encryption and adhere to industry standards for data protection.

Who can use Audio Intakes?

Our solution is ideal for recruiters, HR departments, and businesses of all sizes looking to modernize their recruitment efforts.

Is it mobile friendly?

Yes, our platform is fully optimized for mobile use. Nevertheless you can also use it just as easily on a desktop or laptop.

Can I customize the questions?

Absolutely, our platform (in a paid plan) allows for full customization of questions and answering limitation (amount of takes, answering time, required language etc.)

Can I integrate this with my existing ATS?

Yes, we offer seamless integration with most Applicant Tracking Systems.

How does the pricing work?

We offer a tiered pricing model based on the number of interview templates and processed audio minutes. It start with €99,- per month. If you want to know more. Please drop us a line via info@audiointakes.com

Can I test it out before buying?

Yes, we offer free trial so you to evaluate our service.

How do candidates access the interview?

Candidates will receive a unique link to access the interview platform.

Do you offer live support?

We offer 24/7 customer (chat) support to address any concerns you may have.

Can candidates retake the interview?

You can choose to allow retakes per question when setting up your interview.

Do you offer any analytics?

Yes, we provide analytics per interview template. Think of created amount, open rate, start rate, completion rate etc.

Is there a cancellation policy?

You can cancel your subscription at any time if you have a monthly license. If you have an annual license you have a term of notice of 1 month. Please check our terms of use (https://www.audiointakes.com/terms-of-use) for more details.

Do you have an API?

Yes, we offer a fully-documented API for custom integrations. Please see our developer page (https://www.audiointakes.com/developer) for more information.

Can I share the interview with clients?

Yes, you have the option to share completed interviews with third parties.

Can I use this for internal assessments?

Yes, our platform can be used for both external hiring and internal interviews.

Do you have a feature roadmap?

Yes, we frequently update our feature roadmap, which is accessible to all users.

Can I set a deadline for completing interviews?

Yes, you can set deadlines for candidates to complete their interviews.

Can I review answers as they come in?

Yes, you can review (listen and read) answers in real-time as candidates complete their interviews.

Do you also automatically transcribe the answers?

Yes, we have speech to text technology in place so all answers are also accessible in text.

What kind of customer support do you provide?

We offer email, chat, and phone support depending on your subscription level.

What is the candidate experience like?

Our user-friendly interface ensures a seamless experience for candidates from start to finish.

Can I use your service for mass recruiting?

Yes, our platform can handle bulk interview scenarios for large recruitment drives.

Can I use your service for sourcing candidates?

Yes, you can create a unique (personally branded) interview template specifically for sourcing candidates.

How long are interviews stored?

Interviews are stored for the duration of your choosing. We by default store interviews for a max. period of 3 months.

How are the interviews backed up?

All interviews are securely backed up in our data centers.

Can I add a welcome video for candidates?

Absolutely, you can personalize the interview experience with a welcome video.

Can I change the email associated with my account?

Yes, you can change your email by sending an email to support@audiointakes.com.

What happens if I exceed the usage limits of my plan?

You'll receive a notification and options to either upgrade your plan or pay overage charges.

How do I deactivate my account?

Account deactivation can be done by sending us an email with the request to deactivate your account and delete all related data, but we recommend keeping your account active in the freemium plan.

You ask, we answer.

Still have a questions?